Shipping

All orders are shipped as soon as possible. We try to ship within 7-10 business days from the date of order, but may take up to 4 weeks to have your order ready for shipping.

We make every one of our ceramic pieces by hand from start to finish. Some pieces may take up to two weeks (or longer) to create. We will do our best to communicate any delays in your order either in the item description (so you know before you make your purchase) or by email (after you make your purchase).

We can ship to virtually any address in the world, if Santa can do it, we can too. If you can receive a package we will find the best, least expensive way to get one delivered to you.

We generally use the US Postal Service (USPS), and occasionally UPS. We have shipped several hundred packages around the world and have only experienced two delays, and those were in the height of the holiday mail crunch in early-mid December. Both packages eventually arrived in perfect condition (true story, good elves don't lie). Yours will too...

That's because we pack with great care using good packing materials and sturdy boxes. We have some ceramic pieces that are almost 40 years old and still look new. We make all our ceramic pieces to last for generations. The last thing we want is for someone to be disappointed by a chipped or broken piece. However, in the very unlikely event that your piece does come damaged in some way, please see the returns policy below.

Returns Policy

Your satisfaction is very important to me. If you are not completely satisfied with your purchase, please contact me to tell me what problem you are experiencing so that I can either correct it or offer a refund.

You may return any item(s) within 10 business days from date of receipt. Returned items must be in the exact same condition as received and sent back using the exact packaging (whenever possible (mandatory for all trees). Buyer will pay all return shipping costs. Refunds will be for the cost of the items only,  without original shipping costs included.

If you receive an item that is obviously broken in the box, do not open the item, please contact me at [email protected] for instructions to send the unopened package back. Dark Horse Arts and Gifts will pay for the shipping costs in these instances.

All refunds paid by credit card will be returned to that credit card; PayPal purchases will be returned via PayPal; all others will be made via company check. Please allow up to 3 weeks for refunds to be made after seller receivs the unwanted or damaged items back from purchaser.